M.Residence Ltd, is a Cyprus company with registered number HE330147 and registered office address at Nikou Kranidioti 7, Egkomi, 2411, Nicosia, Cyprus (hereinafter "MResidence", "we", "us", or "our"). M. Residence Ltd is a Registered & Licensed Real Estate Agency in Cyprus Council of Real Estate Agents with Registration No. 791 – Licence No. 363/E. MResidence owns and operates www.mresidence.com, including any subdomains thereof, and any other websites through which MResidence makes its services available (collectively, "Website" ), our mobile, tablet and other smart device applications, and application program interfaces (collectively, "Application" ) and all associated services (collectively, "MResidence Services" ). The Website, the Application and MResidence Services together are hereinafter collectively referred to as the "MResidence Site".
MResidence is committed to protecting your privacy and handling your personal data in an open and transparent manner. The personal data that we collect and process will vary depending on how you use the MResidence Site.
M.Residence Ltd, is a Cyprus company with registered number HE330147 and registered office address at Nikou Kranidioti 7, Egkomi, 2411, Nicosia, Cyprus and EU VAT number CY10330147C (hereinafter “MResidence”, “we”, “us”, or “our”). M.Residence Ltd is a Registered & Licensed Real Estate Agency in Cyprus Council of Real Estate Agents with Registration No. 791 – Licence No. 363/E.
For both Browsers and MembersWhere we need to collect and process your personal data in order to provide you with our services and you fail to provide that data when requested, we may not be able to provide you with access to our MResidence Site and/or the services we offer. In this case, we may have to suspend your access to the MResidence Site or, if you are a Member, prohibit any access to non-public areas of the MResidence Site or restrict the operation of your MResidence Account and the services we provide to you.
For Members onlyWhere we need to collect and process your personal data in order to enable you to use our MResidence Site as a Member and you fail to provide that personal data when requested, we will not be able to provide you with final approval to appear on the MResidence Site or, if such approval was provided to you in the past, we may withdraw such approval and suspend the operation of your MResidence Account.
MResidence may collect information, including personal information, that others provide about you when they use the MResidence Site, or obtain information from other sources and combine that with information we collect through the MResidence Site. We do not control, supervise or respond for how the third parties providing your information process your personal information, and any information request regarding the disclosure of your personal information to us should be directed to such third parties.
Below, we describe these circumstances in further detail.
We may collect and process your personal data where it is necessary in order to present our MResidence Site and its contents to you and enable you to access and use the MResidence Site, including any interactive features on our MResidence Site and to provide you with information, products or services that you request from us, to enable you to communicate with employees, agents, representatives and directors of MResidence via the MResidence Site.
Please note that if you do not agree to provide us with the requested information, it may not be possible for us to continue to operate your MResidence Account and/or provide you with the services we provide to our Members.
We may collect and process your personal data where it is necessary in order to manage a Member’s account, to provide customer support and notices to Members about their account and/or subscription, including expiration and renewal notices, and inform you about any notices about changes to our MResidence Site or any products or services we offer or provide through it.
We may collect and process your personal data where it is necessary in order to measure and perform research and analysis about your use or, or interest in, our MResidence Site content and/or services, so as to develop and display content and advertising tailored to your interests on our MResidence Site.
We may collect and process your personal data where it is necessary in order to determine whether users of the MResidence Site are unique, or whether the same user is using the MResidence Site on multiple occasions, and to monitor aggregate metrics such as total number of visitors, pages viewed and demographic patterns.
We may collect and process your personal data where it is necessary to diagnose or fix technology problems, and to detect, prevent, and respond to actual or potential fraud, spam, abuse, security incidents, harmful activities, illegal activities, or intellectual property infringement, to conduct security investigations and risk assessments.
In addition to the above, we may process your data, to the extent required for our business needs in order to:
When you visit and/or use and/or register in our MResidence Site (and throughout your relationship with us), we are required to comply with certain legal and regulatory obligations which may involve the processing of your personal data. This may include processing to:
We will ask for your consent when we wish to provide marketing information to you in relation to our services which we believe may be of interest and of benefit to you, but only where you are a Browser and where applicable, where you are a Member.
You have the right to revoke your consent at any time. However, any processing of personal data prior to the receipt of your revocation will not be affected.
We will process your personal information for the performance of a contract i.e. to enter into a contract with you or to perform a contract that we entered into with you.
We may also disclose aggregated information about our users, and information that does not identify any individual, without restriction any other anonymized information. We also may share such aggregated information with third-parties for conducting general business analysis. This information does not contain any personal data and may be used to develop content and services that we hope you and other users will find of interest and to target content and advertising, for regulatory compliance, industry and market analysis, research, marketing and other business purposes.
Please note that we have never sold and will never sell your personal data to third parties.
Financial information (including personal information) that you have provided to us will only be shared with our third-party processors and banks in order to initiate and complete any orders and service requests made through the MResidence Site, your MResidence Account or to make payments owed to you by MResidence. All credit card transactions and such are processed with industry standard encryption through third party processors who only use your financial information and personal information for that purpose. All financial data and related personal information will not be shared by us with third parties except with your authorization or when necessary to carry out all and any transactions requested by you with the understanding that such transactions may be subject to rules, terms, conditions and policies of a third party. All such information provided to a third party is subject to their terms and conditions.
We take appropriate security measures (including physical, electronic and procedural measures) to safeguard your personal data from unauthorized access and disclosure. For instance, only authorized employees are permitted to access personal data, and they may do so only for permitted business functions. In addition, we use encryption in the transmission of your personal data between your system and ours, and we use firewalls to help prevent unauthorized persons from gaining access to your personal data. However, please be advised that we cannot fully eliminate security risks associated with the storage and transmission of personal data as we cannot guarantee that our security measures will prevent third-party hackers from illegally obtaining this information.
You are responsible for maintaining the secrecy of your unique password and account information at all times. We are not responsible for circumventions of any privacy settings or security measures contained on the MResidence Site.
If you know or have reason to believe that your MResidence Account credentials have been lost, stolen, misappropriated, or otherwise compromise or in case of actual or suspected unauthorised use of your MResidence Account, please contact us following the instructions in the “Our communication with you” section below.
We may review, scan or analyse your communications on the MResidence Site for fraud prevention, risk assessment, compliance with a legal or regulatory obligation, investigation, product development, research, analytics, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other websites. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. We use automated methods when reasonably possible. However, occasionally we may need to manually review some communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your messaging communications to send third party marketing messages to you, and we will not sell reviews or analyses of these communications.
These activities are carried out based on MResidence’s legitimate interest in ensuring compliance with applicable laws and our Terms & Conditions preventing fraud, promoting safety and improving and ensuring the adequate performance of our services.
Some of our external third parties are based outside the European Economic Area (“EEA”) so the processing of your personal data may involve a transfer of data outside the EEA.
Whenever we transfer your data outside the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We may additionally, in rare occasions, transfer your personal data to a party outside the EEA where we have your prior explicit consent to do so or where such transfer is necessary for the provision of our services to you.
We may process your personal data so as to inform you about existing and/or future services that may be of interest to you by sending you periodic announcements with details on existing and/or new services and/or programs, surveys, sweepstakes, contest, or other promotional activities or events sponsored by MResidence or its third-party partners.
You have the right to object at any time to the processing of your personal data for marketing purposes, by sending us an email at [email protected] or by clicking at the opt-out link at the bottom of any marketing emails or we send you. If we send you a text message, opt-out instructions will be included in the text message we will send you.
We can only use your personal data to promote our services to you if we have your explicit consent to do so, or in certain cases such as for example when you are a Member of our MResidence Site, if we consider that it is in our legitimate interest to do so. You may also occasionally receive marketing communications from our affiliates, but only provided you have given your explicit consent in receiving such communications.
Even if you inform us that you no longer wish to receive marketing material, you will still receive from us system notices and other information specifically related to your account from time to time.
We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect of our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Where permissible, we will also delete your personal data upon your request. Information on how to make a deletion request can be found under the paragraph “Your data protection rights” below.
If you have questions about our data retention practices, please contact us electronically by sending as an email at [email protected].
Subject to local law, you have certain rights regarding the personal data we collect, use or disclose and that is related to you. We want to make sure you are aware of your rights in relation to the personal data we process about you. We have described those rights and the circumstances in which they apply further below.
Please note that if you request the erasure of your personal information:
You also have the right to object where we are processing your personal data for direct marketing purposes. This also includes profiling in as much as it is related to direct marketing.
If you object to processing for direct marketing purposes, then we shall stop the processing of your personal data for such purposes.
Depending on the circumstances, we may need to restrict or cease processing your personal data altogether or, where requested, delete your personal data. Please note that if you object us processing your personal data, we may have to suspend the services we provide to you.
Please note that if you request us to restrict processing of your personal data, we may have to suspend the services we provide to you.
If we ask for your consent to use your personal data, you can withdraw your consent at any time. Please note that in case of a withdrawal of your consent you may no longer be able to use several functionalities of our MResidence Site and our services.
Please note that some requests to delete certain personal data will require the deletion of your account as a Member as the provision of Member accounts is inextricably linked to the use of certain personal data (e.g. your email address). Also note that it is possible that we require additional information from you in order to verify your authorization to make the request and to honour your request.
To exercise any of your rights, or if you have any other questions about our use of your personal data, please contact us electronically by sending us an email at [email protected] or by post at M.Residence Ltd, Nikou Kranidioti 7, Egkomi, 2411, Nicosia, Cyprus.
We endeavour to address all your requests promptly.
We remain dedicated to the protection of your data and we want to be clear about the type of information collected, helping you make choices about your privacy. You may:
We strive to provide you with choices regarding the personal information you provide to us.
If you wish to lodge a complaint about how your personal data is used by the MResidence, you may contact us electronically at the email address [email protected]dence.com or by post at M.Residence Ltd, Nikou Kranidioti 7, Egkomi, 2411, Nicosia, Cyprus.
Upon receipt of your complaint, we will investigate it and respond to you within a reasonable time. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the collection, use and disclosure of personal data that cannot be resolved by an individual and us.
You also have the right to complain to the data protection supervisory authority of the country in which you reside, provided that such country is a Member State of the European Union or is located within the EEA.
Our MResidence Site is not directed to individuals under the age of eighteen (18) or the applicable age of majority in the jurisdiction from which the MResidence Site is accessed and we do not knowingly collect personal data from minors. If you become aware that your child has provided us with personal data, please contact us electronically at [email protected]. If we become aware that a minor has provided us with personal data, we will take steps to remove such information and terminate that person’s account immediately.
We may permit users with accounts on certain third-party services, including but not limited to, social networking, search, sharing, and other services delivered by third parties, to bypass the standard applicable registration process. We currently have the option to authenticate yourself with your existing profile on one of the following social networks, Facebook, and Google, and finally registering or logging in.
If you connect through an authorized third-party service, you will be able to use your third-party login information to log in to your account or access our content and MResidence Site. We are not responsible for the sharing, posting, commenting, or other content and information gathering practices of any third-party services that may be triggered by using these third-party login services. Please review their terms of service and privacy policies carefully before using third party login functionality to access our MResidence Site.
We only collect your information from linked third-party accounts to the extent necessary to ensure the adequate performance of our contact with you, or to ensure that we comply with applicable laws, or with your consent.
For further information, please read the data protection information of the respective provider:
How to contact M.Residence
M.Residence is a Registered & Licensed Estate Agency in Cyprus Reg. No. 791 – Lic. No. 363/E